Terms of Hyundai Complimentary Maintenance Program (HCM) See your Hyundai dealer for further details and limitations. Offer valid only for new 2020 - 2023 Hyundai models purchased or leased on or after February 1, 2020. More frequent maintenance due to severe driving or conditions is excluded. In conclusion, I had a terrible experience at the dealership, and I would not recommend it to anyone.Complimentary maintenance includes Hyundai approved oil and oil filter change (except for electric vehicles and fuel cell electric vehicles) plus tire rotation at normal factory scheduled maintenance intervals for 3 years or 36,000 miles, whichever comes first. However, this does not excuse his behavior. I would like to thank Lead Tommy Washington, who witnessed the incident and apologized on behalf of Brandon Holly. If I could give Brandon Holly negative stars, I would. Checking with the dealership both cars are still unsold which is comical.
I would have handed over a check for the car that day if I had liked it, but that was not even an option. This was incredibly unprofessional and left me feeling humiliated and embarrassed. When I decided to leave, he yelled at me across the dealership very rudely.
This was incredibly frustrating, as I had requested those cars before leaving on my first drive, and he was fully aware of my interest in them. It took him about ten minutes to reappear, and when I asked him about the other cars, he informed me that someone else had expressed interest in them, and we would need to wait for them to decide.
When I returned from the test drive, he disappeared, and I had to ask two other salespeople where he was. Moreover, I requested to test drive three cars, but he only allowed me to drive one. He suggested that I should look for cars in a lower price range, which was completely uncalled for.
To start with, he made assumptions about my financial situation without even knowing the facts. I had the misfortune of dealing with Brandon Holly, one of the salesmen, who was incredibly rude and unprofessional. I am writing this review to express my dissatisfaction with the service I received at the dealership last Saturday.
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